We believe in protecting the safety of our products by avoiding cross contamination; therefore we ONLY accept returns or exchanges for full sized unopened items with plastic wrapper seal intact within 14 days of your receipt.
A Return Authorization Number (RMA) is required before returning your items. To obtain your RMA number, we offer 3 options. 1) You can click My Orders, to indicate the items that you want to return. 2) Call us at 314-438-5401 Or 3) You can use our Contact Form.
If your request is by email, please include the following:
• Your name
• Your order number
• Items being returned
• Reason for return
Once we have confirmed that your items (s) are returnable, we will then issue you an RMA number. Please be sure that the RMA# is visibly written on the OUTSIDE of your return package. Any products returned without an RMA or received after 14 days of your receipt will be refused and return to you. To guarantee that your package has been received in our warehouse, we recommend mailing your package by a traceable carrier, so that you may track the status. Shipping charges must be pre-paid otherwise the package will be refused.
All return merchandise will be thoroughly inspected to insure that they are unused with plastic seals attached. If the item(s) is/are approved for a refund, we will credit your credit/debit card for the cost of the merchandise only. Shipping costs will not be refunded on returns or exchanges for any reason. Please allow us 7-10 business days of receipt to process your return and up to 14 days before the credit appears on your account.
If the returned items prove to have been used and/or seals have been removed, we will dispose of the products and no refund will be issued. All merchandise returned for an exchange will be charged a shipping fee.
Last Updated: 01/28/2016